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Good to know

FAQ & Spa Policies

Everything you need for a smooth, relaxing visit.

Questions

Frequently asked

Do I need an appointment, or do you take walk-ins?
We recommend booking in advance so we can reserve the right therapist and time for you. Walk-ins are welcome when availability allows — you can book anytime through our online scheduler.
When should I arrive for my first visit?
Please arrive about 10 minutes early to settle in, complete a short intake form, and begin your treatment relaxed and on time. Enjoy complimentary tea, sparkling water, and parking when you arrive.
What should I wear during a massage?
Undress to your comfort level. You'll be professionally draped with a sheet at all times, and only the area being worked on is ever uncovered.
Can I request a specific therapist or pressure level?
Absolutely. You can request a preferred therapist when booking, and your therapist will check in on pressure and comfort throughout your treatment.
What is your cancellation policy?
We kindly ask for at least 24 hours' notice to cancel or reschedule, so we can offer the time to another guest. Late cancellations and no-shows are charged 50% of the service.
Is gratuity included in the price?
Gratuity is not included. It's always appreciated for exceptional service, though never expected.
Do you offer gift cards?
Yes — L'Essence gift cards are available in any amount, in-spa or online, and they never expire.
Can I bring my children?
To preserve a quiet, restful environment, our spa is best for guests 12 and older. Our Teen Skin Coaching is the exception.

The fine print

Good to know

Cancellations

We kindly ask for at least 24 hours' notice to cancel or reschedule. Late cancellations and no-shows are charged 50% of the service.

Lash Policy

Refill pricing is based on the time since your last appointment — 1 Week (3–7 days), 2 Weeks (8–14 days), and 3 Weeks (15–21 days). Complimentary adjustments are available within 3 days of your service; after 3 days, standard refill pricing applies, and after 22 days a full-set rate is charged. All lash services are non-refundable.

Arrival

Please arrive 10 minutes early to settle in. Enjoy complimentary tea, sparkling water, and parking.

Gift Cards

Available in any amount, in-spa or online — and they never expire.

Children

To preserve a quiet environment, our spa is best for guests 12 and older. Teen Skin Coaching is the exception.

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